Shipped an AI copilot that deflects 60% of tickets
A RAG-powered support copilot grounded in the client's docs, wired into their helpdesk with guardrails and analytics.
Vertex Labs' support queue was growing faster than they could hire. Customers waited hours for answers that already lived in the docs, and the team feared an AI bot would hallucinate and hurt trust.
- 01
Built a retrieval-augmented (RAG) copilot grounded strictly in Vertex's own documentation and tickets.
- 02
Added guardrails and confidence thresholds so the bot escalates to a human when unsure.
- 03
Wired it into the existing helpdesk with full conversation analytics.
- 04
Shipped a feedback loop so every resolved ticket sharpens future answers.
The copilot now deflects 60% of incoming tickets at a 4.8/5 satisfaction score, freeing the team to focus on the hard cases — live in twelve weeks.
It answers like our best support rep and knows when to step back. It paid for itself in the first month.
Let's build something that hunts.
Tell us what you're trying to ship. We'll come back within one business day with a plan, a timeline and a straight answer on cost.